Customer service & support
We provide trained teams to manage inquiries, returns, and complaints, ensuring fast, accurate, and empathetic interactions across all retail channels.
Retail & E-commerce Outsourcing Solutions for Seamless Growth
Providing skilled offshore retail & e-commerce African teams that optimize sales, enhance customer experience, and help retail and e-commerce businesses scale efficiently and cost-effectively.
Success by the Numbers
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95%+
Customer Satisfaction
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80+
Cost savings vs in-house teams
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24-48hrs
Onboarding time for experts
How We Help
At Bottomline Assist, we empower retail and e-commerce organizations with experienced offshore talent and operational support that improves order management, customer engagement, and revenue growth.
Order fulfillment & inventory management
Our specialists handle product listings, stock tracking, order processing, and logistics coordination to streamline operations and prevent delays.
Digital marketing & sales optimization
We deliver teams for social media management, email marketing, SEO, and analytics to drive traffic, increase conversions, and boost online sales.
Who We Serve
We serve a wide range of retail and e-commerce organizations, from online stores to brick-and-mortar chains and omnichannel platforms.
E-commerce Platforms / Online Retailers
Brick-and-Mortar Retail Stores / Chains
Consumer Goods Brands
Marketplaces / Omnichannel Retailers
The Easiest Way to Get Offshore E-commerce Outsourcing Talent
We simplify retail & e-commerce outsourcing by taking care of recruitment, onboarding, infrastructure, and management, you get access to seasoned professionals 24/7, across multiple geographies, without the hassle.
Did You Know...?
Outsourcing can increase efficiency and sales performance in retail and e-commerce.
Retail outsourcing can reduce operational costs by up to 80% while improving order accuracy and customer satisfaction.
Offshore teams provide access to professionals skilled in customer service, inventory management, digital marketing, and analytics.
Popular Roles We Outsource in the Retail & E-commerce Industry
Access specialized talent across high-demand roles. Each professional is vetted, trained, and ready to integrate seamlessly with your team.
- Customer Service Representative
- E-commerce Virtual Assistant
- Inventory Coordinator
- Order Fulfillment Specialist
- Product Listing Manager
- Digital Marketing Specialist
- Social Media Coordinator
- SEO Specialist
- Data Entry & Reporting Specialist
- Sales Support Assistant
- Warehouse Operations Assistant
- Returns & Refund Specialist
- Analytics & Reporting Specialist
- CRM Administrator
- Promotions & Campaign Coordinator
- Content Management Specialist
- Logistics Support Coordinator
- Marketplace Operations Specialist
Build a Team or Hire Individuals
Build a Dedicated Team
Build a dedicated offshore retail and e-commerce operations team embedded within your organization, ideal for long-term order management, customer support, inventory coordination, returns processing, and back-office retail operations.
Hire Individual Experts
Hire individual African retail and e-commerce support specialists on demand, perfect for handling order inquiries, managing returns, supporting marketplaces, coordinating inventory operations, or filling specialized roles across customer support and e-commerce operations.
