Real-world success stories from companies using Bottomline Assist to scale, save costs, and build elite remote teams.
Discover how a mid-sized retail company cut response times by 35% and reduced order delays by 28% with a dedicated operations team. Our end-to-end outsourcing solutions streamline customer support, order fulfillment, and data-driven workflows—boosting efficiency and satisfaction without the overhead.
Download the full case study to see exactly how we helped this retail brand improve operations and scale quickly.
A growing US SaaS startup was struggling to scale its tech operations. Limited internal resources and fragmented vendor support slowed feature development, QA, and infrastructure management, putting the product roadmap at risk.
To accelerate growth and maintain a competitive edge, the startup engaged us to build a fully outsourced, end-to-end tech team.
In this case study, discover how:
End-to-end tech outsourcing accelerated feature delivery and streamlined development
Dedicated AI, frontend, backend, QA, and DevOps teams maintained high-quality releases
Agile workflows and integrated operations reduced costs, improved efficiency, and enabled rapid scaling
A fast-growing iGaming operator needed to keep users safe while complying with tightening regional regulations. This meant running general customer support, KYC checks, screening for sanctions and PEP flags, verifying financial activity, monitoring gameplay behavior, and escalating suspicious events for review.
The team’s internal analysts were drowning in manual reviews, long queues, and inconsistent workflows. Backlogs started piling up, payout cycles slowed, and user complaints rose across multiple regions.
The company partnered with an offshore investigations team to restore speed and accuracy without increasing overhead.
This case study will cover:
• How a lean offshore desk was built and trained within two weeks to run CS, KYC and Fraud.
• The structured approach that cleared a five figure backlog of suspicious activity reviews in under one month
• Investigation workflows designed to scale with new markets, new users, and rising fraud attempts
Executives can’t afford wasted hours. Facing calendar chaos, missed follow-ups, and scattered communication, a senior CEO needed an immediate solution. We delivered a dedicated Virtual Assistant who streamlined operations, managed priorities, and implemented workflow improvements that restored order and freed up critical executive time.
Discover how our structured virtual support system improved scheduling accuracy, reduced admin workload, and gave the CEO back hours each day to focus on high-value decisions.